Utility Billing


Due Date Change:

  • Payment due date has been changed from the 10th to the 25th of each month effective immediately.

Billing Changes:

  • Current water and sewer quarterly billed customers will receive one more quarterly bill.
    • The bill will be for April, May and June usage.
    • This bill will be processed the first week of July.
    • The due date for this bill is July 25th.
  • Effective August 2020, water and sewer customers will be billed on a monthly basis.  
    • The first monthly bill will be for July usage.
    • This bill will be processed the first week of August.
    • The due date for this bill is August 25th.
  • Effective 2021 septic customers will be billed on a quarterly basis.

Customers using PSN for auto-pay may need to update their settings once the monthly billing starts.

If you have any questions, please call City Hall at 952-249-4600.

The City of Orono provides water, sewer, and storm water service to residential and commercial properties.  This City contracts with Waste Management to provide recycling services to all residential properties.

Orono maintains the City’s utility infrastructure. This includes:

  • Lift Stations
  • Sanitary Sewers
  • Stormwater Management
  • Water Mains
  • Water Pipes
  • Water Towers
  • Water Treatment Plants

Sanitary sewer waste treatment is provided by the Metropolitan Council Environmental Services.

Are you moving in or moving out? Please fill out this form.

Contact Us

  1. Payment Services Network

    Phone: 877-885-7968
  1. Utility Billing

    Mailing Address
    PO Box 66
    Crystal Bay, MN 55323

    Phone: 952-249-4600
    Fax: 952-249-4616