Utility Billing


VISA credit card is currently not accepted for auto-pay. Please update payment type if needed. An update will be posted once this is fixed by Payment Service Network (PSN).

Payment Due Date has been changed from the 10th to approximately the 25th of each month effective immediately for water and sewer customers.

Customers using PSN auto-pay may need to update their payment settings.


The City of Orono provides water, sewer, and storm water service to residential and commercial properties.  This City contracts with Waste Management to provide recycling services to all residential properties.

2020 Utility Rate
Pay Utility Bill
Direct Payment Form

Orono maintains the City’s utility infrastructure. This includes:

  • Lift Stations
  • Sanitary Sewers
  • Stormwater Management
  • Water Mains
  • Water Pipes
  • Water Towers
  • Water Treatment Plants

Sanitary sewer waste treatment is provided by the Metropolitan Council Environmental Services.

If you have questions, please call Anne Hentges, the Public Works Support/Utility Billing Specialist at 952-249-4604.

Are you moving in or moving out? Please click here to fill out form.


  1. Payment Services Network

    Phone: 877-885-7968
  1. Utility Billing

    Mailing Address
    PO Box 66
    Crystal Bay, MN 55323

    Phone: 952-249-4600
    Fax: 952-249-4616