Utility Billing, Water & Sewer

The City of Orono provides water, sewer, and storm water service to residential and commercial properties.  The City also contracts with Waste Management to provide recycling services to all residential properties.

The City of Orono maintains the City's utility infrastructure which includes:

  • Lift Stations
  • Sanitary Sewers
  • Stormwater Management
  • Water Mains
  • Water Pipes
  • Water Towers
  • Water Treatment Plants

Sanitary sewer waste treatment is provided by the Metropolitan Council Environmental Services.  

  1. Anne Hentges

    Public Works Support/ Utility Billing Specialist

Utility Rate Study

The City of Orono updates their Utility Rate Study every year to ensure the City is meeting the cost requirements to operate each of the City’s Utilities. The City would like to include more engagement in the rate study process. We are planning an informational session that will explain what is included in the cost to operate a city utility and how the rates are calculated; included in these costs are factors that include charges from Metropolitan Council and the recycling mandate. If you would like to learn more, you are invited to attend one of the scheduled meetings listed below, including an informational session, and public meetings where the rates are studied and determined.


  1. Utility Rates Informational Session and Q and A: In person and remote 5:00 PM October 21, 2020 at the City Council Chambers and online. Link will be on the City website closer to meeting.
  2. Council Work Session: In person 5:00 PM October 26, 2020 at the City Council Chambers.
  3. Council Work Session: In person 5:00 PM on November 23, 2020 at the City Council Chambers.
  4. City Council Meeting: In person 6:00 PM on December 7, 2020 at the City Council Chambers.

The new rates will be implemented for services provided, starting January 1, 2021.

Make a Payment

  1. Payment Services Network


    Phone: 877-885-7968
    Website