Sewer Backups  

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SEWER BACKUPS

 
bulletNo one wants to talk about this topic, but it can happen!  Information can help you understand how to protect yourself and what to do in the event of a backup.

How do I determine if I have a sewer line blockage or sewer service blockage?

bulletIf you experience any kind of sewer backup, stop using any water immediately!
 

Sewer Line Blockage

bulletIf you experience a sewer backup, stop using any water immediately!  If you are not using any water and the sewer backup levels keep rising, the blockage is in the City sewer line.  In this case, contact the Public Works Department immediately to report a blockage in the City sewer line. After business hours call dispatch at
(763) 525-6210
to report the problem.
 

Sewer Service Blockage

bulletIf you experience a sewer backup.  Stop using any water immediately!  If you are not using any water and the sewer backup level stops rising, the blockage is between the house and the City sewer line in the street or your yard.  In many lakeshore areas, the City sewer line is located in the yard between the house and the lake.  In this case, you will need to contact a sewer cleaning service (see list below) to clear the blockage in the service line.
 
bulletPlease notify the City if you have had a sewer cleaning service clear a blockage in your sewer service line.  The cleaning of a blockage in your service line may cause a blockage in the City sewer line when the debris is pushed from the service line into the City sewer line.

Who do I call again for a sewer line blockage?

bulletCall the City of Orono Public Works department.  Tell the operator your situation and they can radio someone right away. 
After hours call (763) 525-6210
.
 

Does your homeowners insurance cover sewer backups?

bulletMost homeowner insurance policies will not cover a sewer backup without "sewer backup coverage".  The City will not cover damages unless it was proven that the City was negligent in maintaining its system.  The City recommends you consider obtaining a rider that would cover such damage if it would occur.  Sewer backup coverage is usually available for a nominal additional cost on your homeowners insurance policy.

 

SEWER CONTRACTORS & CLEANERS

     
Yellow Pages www.yellowpages.com  
     
* The contractors listed below have done work in Orono, but we use anyone listed in
   the yellow pages.
     
Genes Water & Sewer   (612) 781-3737
  Minneapolis, MN    
     
Root-O-Matic www.root-o-matic.com (952) 938-1200
  Mike or Johnny   (952) 938-7235
  Hopkins, MN    
     
     

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